Terms & Conditions
Delivery
Free Delivery (Mainland UK only). Please ask for Rates to other destinations.
Returns
Subject to your right to cancel the contract within 7 working days, the return of items will only be accepted if they are either faulty or sent to you in error.
If you return an item because it is faulty or because of an error by SuperNewBods we will be happy, if applicable, to refund delivery charges incurred.
If you need to return a faulty item please e-mail
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for your authorisation number and the Return address.
Your right to cancel an order is seven working days after the day on which the goods are received.
Please could you package items securely and return it to us with the original receipt within the seven working days from the date the item was delivered to you. If you decide to return the goods within the time limit, your money will be refunded within 30 days.
For your protection, when ordering goods we recommend you use the recorded-delivery service. Please note you will be responsible for any costs incurred when returning the goods, unless the item was sent to you in error, the item is faulty or a substitution has been made.
As soon as notification is received with regards to the cancellation of the order we will refund the relevant part of the purchase price for that item.
Terms & Conditions of Use and Terms of Trade
Your access to the use of supernewbods.co.uk (the "web site") is subject exclusively and strictly to the Terms & Conditions stated:
1) SuperNewBods.co.uk’s Rights
SuperNewBods.co.uk ("we/us") reserve the right to via web order:
• Change or remove (temporarily or permanently) the web site (or any part of it) without notice and that we shall not be liable to you for any such change or removal: and/or
• Change our Terms & Conditions of Use at any time; your continued use of the Web site following any change shall be deemed to be your acceptance of such change. Your responsibility is to check the Terms & Conditions of Use regularly for any changes. If you do not agree with changes to the Terms & Conditions of Use you must immediately stop using the Web site.
We reserve the right to hold any order due to checks made on personal details.
2) Third Party Links
We may provide links to other web sites or resources. Any link to other web sites or resources is not an endorsement and you acknowledge and agree that we are not responsible for the availability of and the content on such web sites or resources.
3) Intellectual Property
3.1) You acknowledge and agree that all copyright, trade marks and all other intellectual property rights in all material on the Web site, the Web site design, structure and graphics and all software and source codes connected with the Web site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
3.2) You acknowledge and agree that the material contained within the Web site is made available for your personal non-commercial use only. You may only access, view, copy and/or print pages from the Web site for the sole purpose of you evaluating whether to and/or placing an order with us. Any other use of the material within the Web site is strictly prohibited.
5) Limitation Of Liability
5.1) The Web site is provided to you on an "as is" and "as available" basis without any warranty being given in relation to the Web site including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
5.2) We make no warranty that the Web site will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
5.3) We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Web site.
5.4) We will not be liable in contract, tort, negligence, for pre-contract or other representations (other than fraudulent or negligent representations) or otherwise out of or in connection with these Terms & Conditions of Use for: any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any special or indirect losses whatsoever.
5.5) Nothing in these Terms & Conditions of Use shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.
6) Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of the Web site
7) Severance
Each provision of these Terms & Conditions of Use shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.
8) Law
These Terms & Conditions of Use shall be governed by the laws of and you agree to submit to the exclusive jurisdiction of the English court.
9) Our Details
You may contact the Customer Services team via email
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at anytime the response will be between the hours of 9am - 6pm GMT (Monday - Saturday).
1) Ordering
1.1) All orders made by you through the Website are subject to acceptance by us. We may choose not to accept your order for any reason.
1.2) If the goods you have ordered are not available from stock we will contact you by email and you will have the option to:
a) wait until the goods are available from stock;
b) cancel your order in accordance with our Cancellation & Returns Policy.
1.3) When making an order through the web site the technical steps you need to take to complete the order process are described during the checkout Process section.
2) Description Of Goods & Prices
2.1) All details, descriptions and prices for the goods appearing on the Web site are correct at the time when the information was inputted. You should check any received goods on arrival to ensure that they are not faulty.
2.2) Prices that are reduced for sales and promotions are only valid for the specified period.
2.4) We reserve the right to adjust the price and specification of any item on the Web site at our discretion.
3) Right to Withdraw Items
3.1) We reserve the right to withdraw any items from the Web site at any time.
3.2) We will not be liable to you or anyone else for withdrawing any items from the Web site or refusing to process an order.
4) Age Of Consent
4.1) If you wish to order goods which may only be purchased by persons of a certain age you will be asked when placing an order to declare that you are of the appropriate legal age to purchase the items.
4.2) If we discover that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order.
5) Payment & VAT
5.1) The total cost of your order is the price of the goods plus card processing and delivery charges as set out in the Deliveries section. All credit card payments are processed for you by Paypal and is then paid to SuperNewBods.co.uk
5.2) Payment can be made by most major credit or debit cards in accordance with the Payment Methods section. Payment will be debited from your account upon completion of the ordering process.
5.3) You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not be liable for any delay or non-delivery and we are not obliged to inform you of the refusal.
5.4) We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment.
6) Delivery & Risk
6.1) We dispatch items ordered by you as they are available using First Class Recorded Delivery Royal Mail in the UK. The Couriers will attempt to deliver your parcel and will request a signature. If for any reason the courier can not attain a signature at the requested delivery address they will return your parcel to a local depot. A card will be placed through the requested delivery address stating the destination of your parcel.
6.2) Orders will be sent to the delivery address that you have either in your paypal account or upon placing your order.
6.3) We will endeavor to ensure that the estimated delivery times set out during the checkout section are met but we cannot accept any liability for late deliveries.
6.4) On occasions items may be Lost in the Post. If this occurs, you must follow the instructions set out in the Deliveries section.
6.5) Once the goods have been received by you, all risk of damage to, or loss of, the goods shall pass to you. If you intend to cancel your order in accordance with the Cancellation & Returns policy, you must keep good care of the goods pending their return to us.
6.6) SuperNewBods.co.uk does not offer an insurance for loss or damage goods. You the customer take all responsibility for any loss or damage that may occur. SuperNewBods.co.uk cannot be held responsible for any loss or damage.
7) Limitation Of Liability
7.1) To the fullest extent permissible under law, we disclaim any and all warranties of any kind (whether express or implied) in relation to goods purchased by you through the Web site Your statutory rights as a consumer are not affected.
7.2) Our liability in contract, tort, negligence, pre-contract or other representations or otherwise arising out of or in connection with these Terms & Conditions of Trade shall be limited in aggregate to all sums paid by you to us.
7.3) In any event, we shall not be liable to you under, or in connection with these Terms & Conditions of Trade in contract, tort, negligence, pre-contract or other representations (other than fraudulent or negligent representations) or otherwise for any economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings) or for any special or indirect losses whatsoever.
7.4) Nothing in these Terms & Conditions of Trade shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.
8) Cancellation & Returns
Should you wish to cancel or return any of your goods, the packaging must be as received with the product un-opened and ready for us to re-sell. All Damages, cancellations & Returns must be notified via e-mail the same day (within 24 hours). All cancellations will be charged at a rate of £20.00
Shipping costs:
Goods sent to the United Kingdom will be sent free of charge.
Please allow 2-5 days for delivery. In most cases delivery takes 36 hours. Orders received before 1:00pm may be dispatched the same day.
All orders are shipped first class via recorded delivery ensuring that you receive your goods in the very best condition. Any order errors must be reported to SuperNewBods.co.uk within 48 hours; no exchange of product can be after this time.
If the consignment has been dispatched and you require a change of address after this time, a charge of £10.00 incl. VAT will be deducted from your payment card.
Please note: some cases, items lost in transit may take up to 60 days to reach the customer.
If you require more information on shipping costs, please contact us at:
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All returned orders will be charged at £6.00 to be resent to customers. Any Non-collected consignments will be charged at £6.00.
Any Order refused on delivery will be charged a standard rate of £20.00.
GOODS 'LOST IN POST'
The majority of orders are delivered on time, from time to time items may go missing.
As items can be shipped from different locations and using different services, please see the table below for what to do if you suspect that an item we have sent has been lost in transit:
Please note: Failure to follow the procedure as detailed below may result in a considerably longer resolution time.
1 > Allow 7 working days from the date of dispatch. We will send you an email to tell you your order number; when we have dispatched an item.
2 > Contact your local Royal Mail sorting office to make sure they are not holding any items for you. Make sure you record the name of the person you spoke to, and the address of the sorting office, as you will need this information to continue your claim. If the sorting office are not holding items for you, contact us making sure you provide the information above, together with confirmation of the full delivery address.
3 > We will process your claim (within 1 - 2 days) and, pending our investigation, may send a replacement item free-of-charge.
If you wish replacement goods to be sent, you must contact us within 28 days of your order being dispatched.
Replacement items will not be sent unless you have followed the above procedure.
9) Privacy
All information provided to SuperNewBods will remain within the custody of the company and will not be passed to any third parties.
10) Changes To These Terms & Conditions Of Trade
We may change these Terms & Conditions of Trade at any time.
11) Severance
Each provision of these Terms & Conditions of Trade shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.
12) Law
These Terms & Conditions of Trade shall be governed by the laws of and you agree to submit to the exclusive jurisdiction of the High Court .
13) Our Details
You may contact the Customer Services team via email on
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
at anytime, the response will be between the hours of 9am - 6pm GMT (Monday - Saturday).
Customer Services
